Cancellation Policy



Consumers, i.e. any natural person who concludes a legal transaction for purposes which can predominantly be ascribed neither to their commercial nor their independent professional activity, are entitled to a right of cancellation according to the following provisions: 


Cancellation Policy


Right of revocation

You have the right to cancel this contract within fourteen (14) days, without giving reasons. The cancellation period is fourteen (14) days from the date on which you or a third party named by you, who is not the carrier, took possession of the last goods. In order to exercise your right of cancellation, you must notify us (SOLAR-RIPP GmbH & Co. KG, Postfach 22, DE-56746 Kempenich, Tel: +49-2655-89789550, email: giving a clear statement (e.g. a letter sent by post fax or email) of your decision to cancel this agreement. You may use the attached cancellation form for this purpose. In order for the cancellation period to apply, it is sufficient that the notification of the exercising of the right of cancellation is sent off prior to the expiration of the cancellation period.


Consequences of cancellation

If you cancel this contract, we must refund to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs resulting from you selecting a different kind of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. For this refund, we use the same means of payment which you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for the refund.

We may refuse to refund you until such time as we have received the returned goods, or until you have demonstrated that you have sent the goods back, whichever occurs first.

You must immediately send back or hand over the goods, and in any case not later than within fourteen days from the date on which you notified us of the cancellation of this contract. The deadline is deemed to have been met if the goods are sent off before the expiry of the fourteen-day period. Please coordinate the delivery with us regarding the SOLAR-RIPP ® warehouse address. You shall bear the direct costs of the return shipment of the goods.

You will be responsible for any loss in value of the goods only if this loss in value is the result – according to a check of the qualities, characteristics and functionality of the goods – of the goods being handled/used in an unnecessary manner.